FAQ
Q. How can I check the status of my order?
A. Once you place your order, you will receive a confirmation to your email and once the order is shipped, you will receive a tracking number that you can use on our website.Â
Q. How can I track my order?
A. After your order has been shipped out, the tracking number will be sent to your email. Simply go to our website & click the Track Your Order page. From there you can get live updates on your order.
A. Once you place your order, you will receive a confirmation to your email and once the order is shipped, you will receive a tracking number that you can use on our website.Â
Q. How can I track my order?
A. After your order has been shipped out, the tracking number will be sent to your email. Simply go to our website & click the Track Your Order page. From there you can get live updates on your order.
Q. How long does shipping take?
A. Please allow up to 48 hours for your order to process and to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 4-15 business days.Â
A. Please allow up to 48 hours for your order to process and to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 4-15 business days.Â
Q. Can I cancel my order after I’ve already paid?
A. After we’ve shipped your product out you can’t cancel your order, but you can return it for a refund once you receive it. Please view our full return & refund policy for more details.
Q. How can I contact you?
A. Send us an email at support@solviria.com and will get back to you as soon as possible! Thanks.
Q. My item arrived broken or damaged, what can I do?
A. If your product is damaged, please take photos and send them to us at support@solviria.com. We are not responsible for any damages to boxes, cases, or other packaging. We always make sure we sufficiently protect the product. However it's the responsibility of the carrier to handle them with care, we have no control over this.
A. If your product is damaged, please take photos and send them to us at support@solviria.com. We are not responsible for any damages to boxes, cases, or other packaging. We always make sure we sufficiently protect the product. However it's the responsibility of the carrier to handle them with care, we have no control over this.
Q. I ordered 2 or more items, why did I only receive one?
A. When you order multiple items at a time, they might be shipped separately as products may be shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
A. When you order multiple items at a time, they might be shipped separately as products may be shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
Q. I need to cancel or change my order. How can I do this?
A. We always try our best to cancel your order, however, if your order has already been shipped or processed then we cannot cancel your order. If you would like to change your order E.G the style, size, or shipping address then please do contact us ASAP. We will try our best to accommodate any changes provided your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
Q. Can I get a refund or return?
A. We have a 30-day money-back guarantee. If 30 days have passed since you received your purchase, unfortunately, we can’t offer you a refund or exchange. To get a refund, items must be in the condition you received them in with the box, packaging, and all accessories included
A. We always try our best to cancel your order, however, if your order has already been shipped or processed then we cannot cancel your order. If you would like to change your order E.G the style, size, or shipping address then please do contact us ASAP. We will try our best to accommodate any changes provided your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
Q. Can I get a refund or return?
A. We have a 30-day money-back guarantee. If 30 days have passed since you received your purchase, unfortunately, we can’t offer you a refund or exchange. To get a refund, items must be in the condition you received them in with the box, packaging, and all accessories included